Shipping Policy

Due to restrictions on shipment from our carrier partners, COLAMY products are not eligible to ship to APO and FPO Military addresses.

The shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivery date. Please note that each item in one order may have different estimated shipping dates due to its availability in stock.

Please note that order fulfillment takes around 1-2 business days before the actual shipping occurs and will be shipped via UPS thereafter. We do not take responsibility for delays for unforeseen reasons from carriers when this option is chosen.

The EU contiguous states: 7 to 10 business days after the item’s estimated shipping date.

If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges. You will have 24 hours or less to request changes or cancellations without incurring charges since we work to have all orders dispatched to you the soonest as possible. Therefore, we always recommend that you check on your order at checkout. After that, your shipment will be processed and any changes or cancellations from thereon will incur a flat rate shipping fee based on the item purchased. For more information, please visit our return policy page.

Please note that order fulfillment takes around 1-2 business days before the actual shipping occurs and will be shipped via UPS thereafter. We do not take responsibility for delays for unforeseen reasons from carriers when this option is chosen.